Wednesday, January 31, 2007

Target Stores Security Information - AP Directives


Target Stores Sucks

16/1/2007 - Target Asset Protection Directives for 2006
Target AP Directives
Revision: 01-2006 Effective: 02-22-2006PREFACEA. DirectivesAssets Protection (AP) Directives are the basic guidelines by which we conduct our business. As an AP team member, you are expected to follow the Assets Protection Directives at all times. Violation of any Directive shall be handled according to the applicable coaching and corrective action policy (see Corporate Policies - Counseling and Corrective Action).Directives are to be followed by all team members and if you are instructed to violate a Directive you must immediately notify your supervisor. If the order involves your supervisor, notify the next level AP team member.The Directives are in addition to, and not intended to supersede any company policies and procedures. The Directives are not contracts, expressed or implied. Following the Directives does not guarantee continued employment by Target.NOTE:If you become involved in situations that are not covered by a Directive, you are expected to act in Target’s best interests and in a manner that avoids liability.B. Note, Caution, Warning StatementsNote, Warning and Caution statements are used within the Directives to emphasize important and critical information. AP team members must read these statements to help ensure their safety and the safety of other team members and guests.1. Note - A Note is a statement used to notify people of information that is important, but not hazard related.2. Caution - A Caution indicates a potentially hazardous situation that, if not avoided, could result in minor or moderate injuries.3. Warning - A Warning indicates a potentially hazardous situation that, if not avoided, could result in death or serious injury.C. Revision Number/Effective Dates/Highlighted TextEach directive shall be noted with a Revision Number, the Effective Date of the revision and Change bars.1. Revision Number - Directive revisions will be sequential indicating the number and year of the revision (example: 01-2006 = the first revision in 2006, 02-2006 = the secondrevision in 2006, etc.).2. Effective Date - All Directives shall include the date the revision becomes effective.3. Highlighted Text - Highlighted text (red font) is used to indicate changes within the current revision . This allows for easier review so the user can identify areas that havebeen modified.



AP GENERAL POLICIES
Revision: 01-2006 Effective: 02-22-2006

A. Confidentiality

AP incidents and cases contain sensitive material that must be treated as confidential. In addition, all AP team members must adhere to the following rules regarding confidentiality:
1. All information regarding investigations is considered confidential and shall not be
discussed with persons not involved with the investigation.
2. Information received from law enforcement is considered confidential and may not be
discussed with persons not involved with the investigation.
3. Information received from background screening, drug screening, previous employers,
proprietary systems, team members’ files and other similar information is considered
confidential and is not to be discussed with any persons not involved in the investigation.
Requests for this information by law enforcement shall be referred to the manager or
District Assets Protection Leader (DAPTL)/Distribution Group Assets Protection Leader
(Distribution GAPTL).
B. Information Security

AP team members are required to ensure the security of Target’s confidential information by using that information appropriately and safeguarding it. All Information that Target creates, stores, transmits, or uses in conducting its business is the exclusive property of Target.
1. Computers/Laptops/PDAs/Treos - Target computers contain sensitive information and steps must be taken to ensure the protection of that information at all times.
a. Passwords - Never share passwords with other people, your password shall be
used for your access only.
b. Computer Access - Ensure access to your computer is locked when leaving it
unattended.
c. Do not leave laptops/PDAs and Treos in exposed areas when traveling
(examples:In a car, hotel room, in checked luggage, etc.).
Target’s Information Security Policy can be found online at TGT under the Company & Culture tab.

C. Knowledge of Wrongdoing

AP team members will immediately bring to the attention of the appropriate Target team member (supervisor, next level supervisor, Human Resources, Integrity Hotline, etc.) knowledge of any:
1. Theft of any Target assets.
2. Falsification of Apprehension/Recovery reports.
3. Deviation from approved apprehension procedures.
4. Failure to report a Non-Productive Incident (NPI).
5. Detrimental conduct in violation of company polices, including but not limited to:
a. Possession or use of alcohol on company property.
b. Possession or use of a controlled substance on company property.
c. Possession or use of a weapon on company property.
6. Harassment.

D. Crimes Against Property/Persons

AP members must report any crimes against person and crimes against property occurring on Target property.

NOTE: This Directive does NOT apply to merchandise vadalism cases. Loss to Target property (including merchandise) is reportable via the Property Loss Program.
1. Documentation - The following documentation shall be required following any crime against a person or property:
a. Enter all cases into Common Incident Reporting System (CIRS) within 24 hours
of the incident, documenting the type of incident, parties involved and any actions
taken by AP and/or Target.
b. Obtain witness statements from all team members who were witness to the
incident.
c. Request copies of any police/mall security reports and retain in the case file.
d. Complete a post Serious Incident Report/NPI Follow-up Report when requested.
Return one copy to HQ and retain a second copy in the case file.
2. Notification
a. Notify the DAPTL/Distribution GAPTL of all crimes against persons and any
recurring crimes against property (i.e. patterns of car theft/vandalism).
b. Notify the STL in all cases of property loss. It shall be the STL’s responsibility to
ensure the appropriate Property Loss Reports are completed.
c. Notify the Guest Reporting Center.
d. Call Alert One (see Emergency Procedures Flip chart).
E. Minimum Age for AP Team Members

All AP team members must be at least 18 years of age at the time they are hired.

F. Conflict of Interest

Target AP team members may have full or part-time employment elsewhere, unless that employment would result in a conflict of interest as defined by Target’s Business Ethics - Code of Conduct and/or any additional items listed in this section.

AP team members shall be aware of the contents of the Business Conduct Guide and the provisions of the Guide with respect to Conflict of Interest, including Target’s policy on vendor gifts and other potential conflicts.
1. Existing Conflict
a. A Conflict of Interest exists when one (1) or more of the following apply:
1. An AP team member is employed by another business that competes
with Target or in a security position with another retailer that involves
apprehending shoplifters or dishonest team members
2. An AP team member’s other employment interferes with the ability to
perform essential functions of the job at Target.
3. An AP team member’s other employment conflicts with scheduling or court
commitments.
4. An AP team member’s other employment is a paid, sworn law enforcement
position where a team member is employed by a government entity (sheriff,
deputy sheriff, peace officer, etc.) in any community (due to the nature of
the work responsibilities).
5. An AP team member’s other employment is with a company with which
Target does business, if interaction with Target would be required or could
occur.
2. AP Team Members working in Non-AP Roles - Due to the unique responsibilities
associated with Assets Protection, AP team members are NOT permitted to work in
Non-AP positions within the same store.
NOTE: AP team members may work additional hours in a Non-AP position at an alternate store or Distribution Center (DC).

G. Court Testimony Payments

1. In some jurisdictions, AP team members may receive a fee from the court for appearing
as a witness on behalf of the State, County or City for cases stemming from or related
to their employment as Target team members.
2. Any witness fee checks shall be turned over to the Executive Team Leader - Assets
Protection (ETL-AP) or Assets Protection Group Leader (APGL) for deposit into the
appropriate account used to off-set business expenses. The DAPTL or Distribution
GAPTL shall provide the ETL-AP/APGL with the appropriate account information.
3. The ETL-AP shall partner with HR regarding payroll related questions for team
members and former team members testifying on behalf of Target.
H. Team Member Package/Locker Checks

Target reserves the right to monitor or inspect work areas or items that team members bring to work, like coats, purses, backpacks, bags or packages. Target also reserves the right to monitor or conduct inspections of work areas and/or personal property at any time.

This section outlines procedures for conducting team member package/locker checks.

1. Team member package/locker checks shall be conducted by an AP team member,
the Leader on Duty or contracted guards (at DCs).
2. Each store/DC shall have a designated location for team members and partner business
team members to secure packages while the team members are working.
3. Package checks of team members/partner business team members shall be performed
at the door as the team member exits after their scheduled shift.
4. A witness (example Leader on Duty, another AP team member, etc.) must be present
when conducting team member package/locker checks.
5. All vendor packages shall be checked at the service desk.
6. Team members shall not be allowed to keep any purchases or personal packages in
their work area or adjacent stockroom.
7. All team members/partner business team members must have the original sales receipt
in the package/shopping bag.
APPREHENSION GUIDELINES Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section lists the steps that MUST be followed in order for an AP team member to make a shoplifting apprehension. All steps must be observed, unless otherwise noted, and a detailed description of each step documented in the CIRS case narrative.
B. Certification
Only certified AP team members are authorized to apprehend or assist in the apprehension of shoplifters. Certification is received upon the completion of the following AP Academy courses:

1. Nonviolent Crisis Intervention R - must be completed within 30 days of hire date.
2. Position's Basic Training Courses
3. External Apprehension Certification
C. Five Steps for Apprehension
Certified AP team members must observe all five steps prior to making a shoplifter apprehension.

NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.

1. Initiation of Observation - The subject must enter the store/area without possession of Target merchandise.
2. Selection - The subject must be observed selecting Target merchandise from the display location.
3. Concealment - The subject must be observed concealing the merchandise, or the AP team member must have NO reasonable doubt based on observations that the merchandise has been concealed by the subject.
NOTE: If the merchandise is not actually concealed, it must be exposed as the subject exits or attempts to exit the store.
4. Maintain Observation - The AP team member must maintain sufficient surveillance of the subject in order to know the location of the merchandise and ensure the subject does not discard the merchandise. NOTE: A Productive Merchandise Recovery (PMR) shall be attempted if surveillance is broken for any reason, or the AP team member can not maintain sufficient surveillance. (See PMR Directive).
5. Failure to Pay for Merchandise/Exiting the Store -AP team member(s) must observe the subject attempt to exit the store without paying for the merchandise.
NOTE: Some jurisdictions allow variances from the exiting requirement to allow apprehensions of concealed merchandise before an individual reaches the building’s exit. In these cases, the requirements must be documented and approved by the Director or Vice President of Assets Protection using the “Variance from Exiting Form” (found on the AP Zone).


SAFENESS - SUBJECT WITH A WEAPONRevision: 01-2006 Effective: 02-22-2006
A. Purpose

The safety of Target team members and guests is our highest priority. Exercising appropriate caution in the process of making an apprehension is critical.

B. Subject with a Weapon

1. Weapon - A weapon is defined as any object that could potentially be used against a
team member or guest. Weapons include, but are not limited to, box cutters, knives,
scissors, screw drivers, hand guns, stun guns, chemical agents and clubs.
2. If a weapon is used or displayed, or if any AP team member has reason to believe a
subject is in possession of a weapon during any of the five apprehension steps:
a. Back away and do not attempt to make an apprehension.
WARNING: Do not put another team member at risk by requesting the subject be “Guest Serviced”.

CAUTION: If subject is observed cutting merchandise with an unknown object, treat that object as a weapon and follow steps listed in 2. above.

b. Contact law enforcement and advise:
1. Your name and title,
2. Your phone number,
3. Store location / address,
4. Description and location of the subject, and
5. Type of weapon being used by the subject.
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16/1/2007 - TARGET STORES SUCK
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Target Stores Suck
Friday, January 12, 2007

Welcome Internet Visitors!
This blog has been up about four months now. Recently a 'counter' was added. I was surprised to find out how many people were taking a look at this site. We have even had 2 people look in from India and I noted that about 12% of the visits were from Minnesota*, so I guess Target HQ is checking in now and then plus of course Kerry.So take a look at what is here, leave some comments if you wish. If you are from HQ and are a dissatisfied Target Employee why not post the Internal Target HQ phone book or confidential salary info for the top 100 Target Management people? As a customer did you ever try to get through to someone at Corporate to make a complaint? I have and all you get from the switchboard morons is an offer to transfer you to 'customer non-service' which is what I wanted to complain about to start with, sorta like complaining to the fox that chickens are missing! Write to them, been there, done that, all you get back is a boiler plate form letter not even on point to what you wrote about. So someone come up with the damn internal phone book so it can end up on the web. Wouldn't consumers just love to be able to tell the CEO what they think of Target! Look at the various consumer complaint sites (Ripoffreport.com) and you will see what Joe and Jill Sixpack think of the snotty nose in the air service they get at Target stores.Hey, take some of what is here and start your own blog with your new information.---------------------From Mn.: Rockford, St Paul, Minneapolis, Burnsville & Green Isle.

TARGET AP DIRECTIVES 2006
LOS ANGELES TIME--------------------------------
Target AP Directives
Revision: 01-2006 Effective: 02-22-2006PREFACEA. DirectivesAssets Protection (AP) Directives are the basic guidelines by which we conduct our business. As an AP team member, you are expected to follow the Assets Protection Directives at all times. Violation of any Directive shall be handled according to the applicable coaching and corrective action policy (see Corporate Policies - Counseling and Corrective Action).Directives are to be followed by all team members and if you are instructed to violate a Directive you must immediately notify your supervisor. If the order involves your supervisor, notify the next level AP team member.The Directives are in addition to, and not intended to supersede any company policies and procedures. The Directives are not contracts, expressed or implied. Following the Directives does not guarantee continued employment by Target.NOTE:If you become involved in situations that are not covered by a Directive, you are expected to act in Target’s best interests and in a manner that avoids liability.B. Note, Caution, Warning StatementsNote, Warning and Caution statements are used within the Directives to emphasize important and critical information. AP team members must read these statements to help ensure their safety and the safety of other team members and guests.1. Note - A Note is a statement used to notify people of information that is important, but not hazard related.2. Caution - A Caution indicates a potentially hazardous situation that, if not avoided, could result in minor or moderate injuries.3. Warning - A Warning indicates a potentially hazardous situation that, if not avoided, could result in death or serious injury.C. Revision Number/Effective Dates/Highlighted TextEach directive shall be noted with a Revision Number, the Effective Date of the revision and Change bars.1. Revision Number - Directive revisions will be sequential indicating the number and year of the revision (example: 01-2006 = the first revision in 2006, 02-2006 = the secondrevision in 2006, etc.).2. Effective Date - All Directives shall include the date the revision becomes effective.3. Highlighted Text - Highlighted text (red font) is used to indicate changes within the current revision . This allows for easier review so the user can identify areas that havebeen modified.



AP GENERAL POLICIES
Revision: 01-2006 Effective: 02-22-2006
A. Confidentiality
AP incidents and cases contain sensitive material that must be treated as confidential. In addition, all AP team members must adhere to the following rules regarding confidentiality:
1. All information regarding investigations is considered confidential and shall not be discussed with persons not involved with the investigation.
2. Information received from law enforcement is considered confidential and may not be discussed with persons not involved with the investigation.
3. Information received from background screening, drug screening, previous employers, proprietary systems, team members’ files and other similar information is considered confidential and is not to be discussed with any persons not involved in the investigation.
Requests for this information by law enforcement shall be referred to the manager or District Assets Protection Leader (DAPTL)/Distribution Group Assets Protection Leader (Distribution GAPTL).
B. Information Security
AP team members are required to ensure the security of Target’s confidential information by using that information appropriately and safeguarding it. All Information that Target creates, stores, transmits, or uses in conducting its business is the exclusive property of Target.
1. Computers/Laptops/PDAs/Treos - Target computers contain sensitive information and steps must be taken to ensure the protection of that information at all times.
a. Passwords - Never share passwords with other people, your password shall be used for your access only.
b. Computer Access - Ensure access to your computer is locked when leaving it unattended.
c. Do not leave laptops/PDAs and Treos in exposed areas when traveling (examples:In a car, hotel room, in checked luggage, etc.).
Target’s Information Security Policy can be found online at TGT under the Company & Culture tab.
C. Knowledge of Wrongdoing
AP team members will immediately bring to the attention of the appropriate Target team member (supervisor, next level supervisor, Human Resources, Integrity Hotline, etc.) knowledge of any:
1. Theft of any Target assets.
2. Falsification of Apprehension/Recovery reports.
3. Deviation from approved apprehension procedures.
4. Failure to report a Non-Productive Incident (NPI).
5. Detrimental conduct in violation of company polices, including but not limited to:
a. Possession or use of alcohol on company property.
b. Possession or use of a controlled substance on company property.
c. Possession or use of a weapon on company property.
6. Harassment.
D. Crimes Against Property/Persons
AP members must report any crimes against person and crimes against property occurring on Target property.
NOTE: This Directive does NOT apply to merchandise vadalism cases. Loss to Target property (including merchandise) is reportable via the Property Loss Program.
1. Documentation - The following documentation shall be required following any crime against a person or property:
a. Enter all cases into Common Incident Reporting System (CIRS) within 24 hours of the incident, documenting the type of incident, parties involved and any actions taken by AP and/or Target.
b. Obtain witness statements from all team members who were witness to the incident.
c. Request copies of any police/mall security reports and retain in the case file.
d. Complete a post Serious Incident Report/NPI Follow-up Report when requested.
Return one copy to HQ and retain a second copy in the case file.
2. Notification
a. Notify the DAPTL/Distribution GAPTL of all crimes against persons and any recurring crimes against property (i.e. patterns of car theft/vandalism).
b. Notify the STL in all cases of property loss. It shall be the STL’s responsibility to ensure the appropriate Property Loss Reports are completed.
c. Notify the Guest Reporting Center.
d. Call Alert One (see Emergency Procedures Flip chart).
E. Minimum Age for AP Team Members
All AP team members must be at least 18 years of age at the time they are hired.
F. Conflict of Interest
Target AP team members may have full or part-time employment elsewhere, unless that employment would result in a conflict of interest as defined by Target’s Business Ethics - Code of Conduct and/or any additional items listed in this section.
AP team members shall be aware of the contents of the Business Conduct Guide and the provisions of the Guide with respect to Conflict of Interest, including Target’s policy on vendor gifts and other potential conflicts.
1. Existing Conflict
a. A Conflict of Interest exists when one (1) or more of the following apply:
1. An AP team member is employed by another business that competes with Target or in a security position with another retailer that involves apprehending shoplifters or dishonest team members
2. An AP team member’s other employment interferes with the ability to perform essential functions of the job at Target.
3. An AP team member’s other employment conflicts with scheduling or court commitments.
4. An AP team member’s other employment is a paid, sworn law enforcement position where a team member is employed by a government entity (sheriff, deputy sheriff, peace officer, etc.) in any community (due to the nature of the work responsibilities).
5. An AP team member’s other employment is with a company with which Target does business, if interaction with Target would be required or could occur.
2. AP Team Members working in Non-AP Roles - Due to the unique responsibilities associated with Assets Protection, AP team members are NOT permitted to work in Non-AP positions within the same store.
NOTE: AP team members may work additional hours in a Non-AP position at an alternate store or Distribution Center (DC).
G. Court Testimony Payments
1. In some jurisdictions, AP team members may receive a fee from the court for appearing as a witness on behalf of the State, County or City for cases stemming from or related to their employment as Target team members.
2. Any witness fee checks shall be turned over to the Executive Team Leader - Assets Protection (ETL-AP) or Assets Protection Group Leader (APGL) for deposit into the appropriate account used to off-set business expenses. The DAPTL or Distribution GAPTL shall provide the ETL-AP/APGL with the appropriate account information.
3. The ETL-AP shall partner with HR regarding payroll related questions for team members and former team members testifying on behalf of Target.
H. Team Member Package/Locker Checks
Target reserves the right to monitor or inspect work areas or items that team members bring to work, like coats, purses, backpacks, bags or packages. Target also reserves the right to monitor or conduct inspections of work areas and/or personal property at any time.
This section outlines procedures for conducting team member package/locker checks.
1. Team member package/locker checks shall be conducted by an AP team member, the Leader on Duty or contracted guards (at DCs).
2. Each store/DC shall have a designated location for team members and partner business team members to secure packages while the team members are working.
3. Package checks of team members/partner business team members shall be performed at the door as the team member exits after their scheduled shift.
4. A witness (example Leader on Duty, another AP team member, etc.) must be present when conducting team member package/locker checks.
5. All vendor packages shall be checked at the service desk.
6. Team members shall not be allowed to keep any purchases or personal packages in their work area or adjacent stockroom.
7. All team members/partner business team members must have the original sales receipt in the package/shopping bag.
APPREHENSION GUIDELINES Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section lists the steps that MUST be followed in order for an AP team member to make a shoplifting apprehension. All steps must be observed, unless otherwise noted, and a detailed description of each step documented in the CIRS case narrative.
B. Certification
Only certified AP team members are authorized to apprehend or assist in the apprehension of shoplifters. Certification is received upon the completion of the following AP Academy courses:
1. Nonviolent Crisis Intervention R - must be completed within 30 days of hire date.
2. Position's Basic Training Courses
3. External Apprehension Certification
C. Five Steps for Apprehension
Certified AP team members must observe all five steps prior to making a shoplifter apprehension.
NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.
1. Initiation of Observation - The subject must enter the store/area without possession of Target merchandise.
2. Selection - The subject must be observed selecting Target merchandise from the display location.
3. Concealment - The subject must be observed concealing the merchandise, or the AP team member must have NO reasonable doubt based on observations that the merchandise has been concealed by the subject.
NOTE: If the merchandise is not actually concealed, it must be exposed as the subject exits or attempts to exit the store.
4. Maintain Observation - The AP team member must maintain sufficient surveillance of the subject in order to know the location of the merchandise and ensure the subject does not discard the merchandise. NOTE: A Productive Merchandise Recovery (PMR) shall be attempted if surveillance is broken for any reason, or the AP team member can not maintain sufficient surveillance. (See PMR Directive).
5. Failure to Pay for Merchandise/Exiting the Store -AP team member(s) must observe the subject attempt to exit the store without paying for the merchandise.
NOTE: Some jurisdictions allow variances from the exiting requirement to allow apprehensions of concealed merchandise before an individual reaches the building’s exit. In these cases, the requirements must be documented and approved by the Director or Vice President of Assets Protection using the “Variance from Exiting Form” (found on the AP Zone).


SAFENESS - SUBJECT WITH A WEAPONRevision: 01-2006 Effective: 02-22-2006
A. Purpose

The safety of Target team members and guests is our highest priority. Exercising appropriate caution in the process of making an apprehension is critical.

B. Subject with a Weapon

1. Weapon - A weapon is defined as any object that could potentially be used against a
team member or guest. Weapons include, but are not limited to, box cutters, knives,
scissors, screw drivers, hand guns, stun guns, chemical agents and clubs.
2. If a weapon is used or displayed, or if any AP team member has reason to believe a
subject is in possession of a weapon during any of the five apprehension steps:
a. Back away and do not attempt to make an apprehension.
WARNING: Do not put another team member at risk by requesting the subject be “Guest Serviced”.

CAUTION: If subject is observed cutting merchandise with an unknown object, treat that object as a weapon and follow steps listed in 2. above.

b. Contact law enforcement and advise:
1. Your name and title,
2. Your phone number,
3. Store location / address,
4. Description and location of the subject, and
5. Type of weapon being used by the subject.
NOTE: If law enforcement cannot respond, allow the subject to leave the store and document the subject’s description,subject’s vehicle description and any merchandise taken from the store, and document the case in CIRS as a Known Theft Report (KTR).
c. Return to the AP office and maintain surveillance of the subject via Closed
Circuit Television (CCTV).
d. Document the case in CIRS using the steps outlined in the Documentation
section:
1. If law enforcement makes an apprehension, document the ca

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